At AgileFitness.in, we value your satisfaction and want to ensure a hassle-free shopping experience. Please read our Refund and Cancellation Policy carefully to understand how we handle refunds, returns, and order cancellations.

Order Cancellation

1.1 Cancellation Period: You have the right to cancel your order within 24 hours of placing it, provided it has not yet been shipped. To cancel an order, please contact our customer support team immediately.

1.2 Shipped Orders: If your order has already been shipped, you may not cancel it. In this case, you can refer to our Returns and Refunds section for further assistance.

Refunds

2.1 Eligibility: To be eligible for a refund, the following conditions must be met:

  • You have canceled your order within the specified time frame (see section 1.1).
  • The product is in its original condition, unused, and in its original packaging.
  • You provide proof of purchase.

2.2 Refund Process: Once we receive and inspect the returned product, we will process your refund. Refunds will be issued in the original payment method used during the purchase within.

2.3 Refund Timeframe: Refunds may take 3 business days to be processed, depending on your payment provider. Please allow additional time for your financial institution to complete the refund.

Returns

3.1 Eligibility: You may request a return for a product that meets the following criteria:

  • The product is damaged, defective, or incorrect.
  • You have received prior authorization for the return from our customer support team.

3.2 Return Process: To initiate a return, please contact our customer support team with your order number and details about the issue. We will provide instructions on how to return the product.

3.3 Return Shipping: In most cases, we will provide a prepaid shipping label for returns due to damage, defect, or incorrect product. However, if you wish to return a product for any other reason, you may be responsible for return shipping costs.

3.4 Inspection: Upon receiving the returned product, we will inspect it to ensure it meets our eligibility criteria. If the return is approved, we will proceed with the refund or replacement as necessary.

Contact Us

If you have any questions or concerns about our Refund and Cancellation Policy or need assistance with canceling an order or initiating a return, please contact us at:

Email: support@agilefitness.in

We are committed to providing you with high-quality products and excellent customer service. Your satisfaction is important to us, and we will do our best to assist you with any issues or inquiries related to refunds, returns, or order cancellations.